AODA Legislation Comes Into EffectEditJanuary 1, 2010 marks an important milestone in the quest for a barrier-free world. Ontario’s accessible customer service standard is now in force for Ontario’s public sector. This video announcement from Madeleine Meilleur, Minister of Community and Social Services sums up the significance of the rollout of the new AODA (Accessibility for Ontarians with Disabilities) legislation. ==
Preparing for the AODA LegislationEdit
On Jan. 1, 2010, the government of Ontario rolled out the first phase of its new Accessibility for Ontarians with Disabilities Act (AODA). This new legislation requires the public sector to comply with new customer service standards. Private companies have until 2012 to comply. If you have more than 20 employees and you serve customers then this is a good time to ramp up your efforts to make your business more accessible.
By making your business more accessible you’ll be reaching out to a market estimated at $25 billion. Perhaps the most compelling argument is that reaching out to and embracing fellow citizens who face physical or cognitive disabilities is the right thing to do.
Study after study proves that diverse and accessible businesses are more successful. Many companies invest in marketing campaigns to spread the word about their diversity. When your company is fully accessible to persons with disabilities and a wide spectrum of people with diverse backgrounds, you’ll enjoy improved customer and employee loyalty and a broader market for your services. Accessibility is a differentiator that will allow you to retain staff and become more successful. I know firsthand this because it has worked for Stafflink Solutions.
Training your staff is essential to getting on board. Stafflink Solutions has been offering diversity and accessibility training to our clients for the past few years. Stafflink is developing accessibility training eLearning programs to help businesses and organizations comply with the new standards for Customer Service Accessibility.
More information about the legislation: